Privacy Policy

Last Updated: 11/11/2025

Climate Pros of Northern Nevada (“Climate Pros,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. We believe in treating your data with the same respect and security we use when servicing your home. This policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

We collect information in two main ways: information you provide directly and information collected automatically.

1.1. Information You Provide Directly

We collect the following personal information when you fill out a service request form, contact us for an estimate, or sign up for our newsletter:

• Identifiers and Contact Information: Your Name, Email Address, Phone Number, and Service Address.
• Purpose of Collection (Current): This data is collected to provide the HVAC services you requested, schedule appointments, generate accurate quotes, and respond to your inquiries.

1.2. Information Collected Automatically

When you visit our website, certain information about your device and browsing activity is collected automatically to help us improve our service and website performance.

• Usage Data: Information about how you interact with our website, such as browser type, operating system, and pages visited.
• Analytics and Cookies: We use Google Analytics (with IP anonymization enabled) to understand website traffic. We also use standard WordPress, Google, and potentially other third-party cookies for website functionality. A detailed list of cookies is managed through our Cookie Consent Manager.

2. How We Use and Store Your Information

We use the information we collect for the following business purposes:

• Service Provision: To fulfill your service requests, schedule repairs, and provide estimates. (Lawful Basis: Performance of a contract.)
• Internal Operations: To manage the service request internally (stored in our WordPress database and sent via email notification to the business owner and Customer Service Team). (Lawful Basis: Legitimate business interests.)
• Marketing and Communications (Planned): To send you newsletters, promotions, and seasonal reminders. (Lawful Basis: Explicit Consent (Opt-In Checkbox).)
• Website Improvement: To analyze website usage (via Google Analytics) and optimize our online experience. (Lawful Basis: Legitimate business interests.)

Data Storage

The data you submit via forms is stored securely in our WordPress database and sent as an email notification to designated internal personnel. We do not currently integrate forms with external CRMs, but should we introduce a third-party CRM or scheduling software in the future, we will update this policy to list that service provider.

3. Data Sharing and Disclosure

We do not sell or share your personal information.

Climate Pros is committed to transparency. We do not sell your personal data to third parties for monetary consideration, and we do not share your personal data with third parties for cross-context behavioral advertising.

We may only disclose your data to:

• Service Providers: Third parties who perform essential business functions for us, such as web hosting, email service providers, or, if implemented, a scheduling/CRM platform. These parties are restricted from using your personal information for any purpose other than providing services for us.
• Legal Requirements: If required by law, subpoena, or legal process.

4. Your Privacy Rights

Depending on where you live (e.g., European Union/GDPR, California/CCPA/CPRA), you may have the following rights regarding your personal data:

• Right to Know/Access: You can request information about the categories and specific pieces of personal information we have collected about you.
• Right to Correction: You can request correction of inaccurate personal information we hold about you.
• Right to Deletion (Erasure): You can request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out (Marketing): You can easily unsubscribe or revoke consent for future marketing communications at any time.

How to Exercise Your Rights

If you wish to exercise any of these rights, please submit your request via email to:

• Email: info@climateprosnv.com

Response Time: We will confirm receipt of your verifiable request within 10 business days and respond to all requests within a maximum of 45 days.

5. Marketing and Communications Consent

We only use your contact information to send you promotional and marketing emails (like newsletters or seasonal deals) if you have provided explicit consent through a clear opt-in checkbox on our forms. You can withdraw this consent at any time by clicking the “unsubscribe” link located at the bottom of every marketing email.

6. Contacting Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Climate Pros of Northern Nevada Address: 5635 Riggins Ct #18, Reno, NV 89502 Email for Privacy Inquiries: info@climateprosnv.com

Privacy requests are managed by our Customer Service Team.